JKA provides technical support via telephone or e-mail. For the first 30 days of establishing service with JKA, there is no charge for eMail or telephone technical support issues related to eMail administration. After the first 30 days of establishing service, technical support services will be billed as follows:

$100.00 USD per hour for Normal* Hours

$125.00 USD per hour for Overtime** Hours

* Normal Hours- Monday thru Friday from 8:00 AM CST to 5:00 PM CST

** Overtime Hours - Friday 5:01 PM CST thru Monday 7:59 AM CST, Monday thru friday from 5:01 CST to 7:59 AM CST

No charges will apply to those issues determined by JKA to be caused by JKA.